Retail consumer experience

Trends shaping banking today

Trends shaping banking today

We know. It’s really tough to keep up with the intensely fast pace of financial changes happening. (All. The. Time.) To help sort it all out, here’s a recent roundup of some news that might influence [...]

Branch Transformation: An insider’s view of the Interactive Teller

Branch Transformation: An insider’s view of the Interactive Teller

Editor’s Note: Today’s post comes at the courtesy of Terrina Rishel, CEO of ATM Authority, who interviewed Bert Watson, general counsel of United Bank in Zebulon, Ga. They discussed United’s recent NCR APTRA™ Interactive Teller solution [...]

VIDEO BLOG: Software – enabling multiple points of interaction with consumers

VIDEO BLOG: Software – enabling multiple points of interaction with consumers

In this video blog Robert Johnston, a global evangelist for our retail banking software strategy discusses how: •  ATMs user interfaces have changed little in the last 20 years. ATMs are very advanced internally, but the [...]

VIDEO BLOG: Economics of retail bank branch networks and new models to drive growth

VIDEO BLOG: Economics of retail bank branch networks and new models to drive growth

In this video blog our branch transformation evangelist, Martin Shires discusses the economics of retail branch networks and how new models can drive growth by engaging consumers where they live, as well as where they work. •  [...]

Winning awards … and customers … with interactive video

Winning awards … and customers … with interactive video

by Jeff Dudash, senior PR manager, NCR Corp. North Peace Savings and Credit Union has been using our interactive video ATM technology (amongst other tech) for several years now, so they represent one of our more [...]

Going Paperless: Image Rule and Opportunity for Canadians

Going Paperless: Image Rule and Opportunity for Canadians

The following column ran in the May edition of FORUM from the Canadian Payments Association. You can read the full publication here. By Steve Nogalo, vice president and general manager of Payments & Multichannel, NCR Financial [...]