Retail consumer experience

On/off: Mobile controls for bank cards

On/off: Mobile controls for bank cards

Mobile card controls were introduced by the industry in 2012 and have been strong additions to the financial industry’s stable.  The technology allows bank customers to set limits on their payment cards from their phone. This [...]

Cash demand like a steamroller that won’t stop

Cash demand like a steamroller that won’t stop

Much is said about the decline of cash use globally. ‘Cash is dead’ has been proclaimed so many times it’s hardly noticed anymore. But the truth is that in spite of all of the clamor, the [...]

What can banks learn from the retail industry?

What can banks learn from the retail industry?

Banks are not always at the forefront of innovation. A tangle of sprawling legacy systems, heaps of regulation that keeps on changing and pure inertia holds back progress. Why invest lots in changes when customers will [...]

Can an ATM make you “Super Rich?”

Can an ATM make you “Super Rich?”

In recent months, there have been a number of ATM-based viral videos being used by companies for marketing and promotional purposes.  In each instance the theme of withdrawing cash and rewarding the consumer is used.  The [...]

Same-day retry shows value in collaboration

Same-day retry shows value in collaboration

Differentiation is vital for banks that want to sell more products and attract new customers. But sometimes there is a lot to be said for collaboration. British banks have this month launched a new same-day retry [...]

Shielding your PIN isn’t enough

Shielding your PIN isn’t enough

An infrared camera case for iPhones could present criminals with a new way to decipher people’s PIN details, but there are still plenty of ways to remain safe. For consumers who actively shield their PIN when [...]