Retail consumer experience

Dear Bank: Please don’t leave me!

Dear Bank: Please don’t leave me!

The tug-of-war between digital banking and physical banking remains a compelling storyline. Yes, consumers are doing more routine transactions than ever using their mobile phone or PC. This summer, Bank of America put out a digital [...]

The comeback of the branch?

The comeback of the branch?

American consumers have embraced new technology and digital banking channels more than most. But while there has been a definite move away from face-to-face banking (branch) to more remote forms (ATM and online), it seems the [...]

Serving Asia’s rich: a new focus for banks

Serving Asia’s rich: a new focus for banks

Asia’s wealth has exploded in the last decade. Japan’s long-term malaise has been offset by rapid and spectacular rises in the personal income and gross domestic product of China. Others have clung onto the coat-tails of [...]

Does size matter – Where in the world has the most and least ATMs?

Does size matter – Where in the world has the most and least ATMs?

As the ATM juggernaut took hold in places like the USA (Since 1969) and China (Since 1985), which between them now boast nearly one million machines, other nations have simply not had the infrastructure to install [...]

On/off: Mobile controls for bank cards

On/off: Mobile controls for bank cards

Mobile card controls were introduced by the industry in 2012 and have been strong additions to the financial industry’s stable.  The technology allows bank customers to set limits on their payment cards from their phone. This [...]

Cash demand like a steamroller that won’t stop

Cash demand like a steamroller that won’t stop

Much is said about the decline of cash use globally. ‘Cash is dead’ has been proclaimed so many times it’s hardly noticed anymore. But the truth is that in spite of all of the clamor, the [...]