Retail consumer experience

What does a negative deposit rate mean for banks?

What does a negative deposit rate mean for banks?

Cash management is a complex equation for banks, not least because of the changing regulatory environment since the financial crisis. One thing that’s been steady throughout has been low interest rates. Recently however we’ve seen the [...]

Banking in Africa: The secret to success

Banking in Africa: The secret to success

Serving the “underbanked” across Africa is an ongoing challenge. How do we offer more people across the continent access to banking and financial services? An obvious answer is that we need more ATMs and branches in [...]

The gift dispensing ATM: adding the personal touch to banking

The gift dispensing ATM: adding the personal touch to banking

There are over 250 different models of ATMs installed around the globe with a total install base of 2.6M ATMs. The majority of these ATMs now do a lot more than just dispense cash. Check and cash [...]

Money on wheels: the hub and spoke approach

Money on wheels: the hub and spoke approach

Bank branches are closing all over–almost 1,500 were shut last year in the US. But this is not always a bad thing; in fact it shows the extent to which banks are responding to changing customer [...]

What do customers value in a branch?

What do customers value in a branch?

Bank customers are increasingly making greater use of multiple channels, moving to online access and mobile. But the pattern is far more complex than a simple less-branch, more-online approach. As a report from McKinsey highlights, banking [...]

How do you differentiate the bank experience?

How do you differentiate the bank experience?

How can a bank make itself different from its competitors? It’s a difficult question–basically all banks perform the same functions, all for similar price points. Convergence across the sector is striking. Clear’s marketing research Brand Desire studies [...]