Retail consumer experience

What do customers value in a branch?

What do customers value in a branch?

Bank customers are increasingly making greater use of multiple channels, moving to online access and mobile. But the pattern is far more complex than a simple less-branch, more-online approach. As a report from McKinsey highlights, banking [...]

How do you differentiate the bank experience?

How do you differentiate the bank experience?

How can a bank make itself different from its competitors? It’s a difficult question–basically all banks perform the same functions, all for similar price points. Convergence across the sector is striking. Clear’s marketing research Brand Desire studies [...]

Who loves cash? The paradox of youth

Who loves cash? The paradox of youth

Mobile and other alternative payment methods may grab the headlines, but cash remains our favorite. Young people in particular are often thought to be driving the move away from paper notes to a ‘cashless society.’ Generation [...]

Are Brazil’s banks ready for the World Cup?

Are Brazil’s banks ready for the World Cup?

The World Cup is about to kick off in Brazil, and while the organizers desperately finalize preparations for the stadiums, it’s worth remembering that there is a lot more going on behind the scenes to make [...]

Trends shaping banking today

Trends shaping banking today

We know. It’s really tough to keep up with the intensely fast pace of financial changes happening. (All. The. Time.) To help sort it all out, here’s a recent roundup of some news that might influence [...]

Branch Transformation: An insider’s view of the Interactive Teller

Branch Transformation: An insider’s view of the Interactive Teller

Editor’s Note: Today’s post comes at the courtesy of Terrina Rishel, CEO of ATM Authority, who interviewed Bert Watson, general counsel of United Bank in Zebulon, Ga. They discussed United’s recent NCR APTRA™ Interactive Teller solution [...]