Tag Archives: 'customer experience'

Leveraging managed services to profitably navigate the converged channel era

By Eric Markiewicz, Director Global Services Marketing & Offer Management As the most used customer touchpoint, the ATM has a key role to play in an evolving multi-channel environment. No longer simply a cash withdrawal device, [...]

Future of ATMs (infographic)

What’s next in how ATMs are used and the technology behind them? ATMMarketplace.com takes a look at the ATM’s future in this infographic. Note that three of their four ATMs were born in NCR Labs. ATM [...]

ATMs at the center of the conversation

Why ATMs and self-service devices play a pivotal role in engaging and fulfilling the needs of the modern consumer By Michael O’Laughlin Senior Vice President, NCR Financial Services Consumers’ appetite [...]

Don’t let payments cause you to lose sight of big picture in mobile

NCR’s Mark Critchett suggests that mobile payments may be overhyped Last month, I presented at the Wireless Technology Forum in Atlanta, Ga. During the Q&A session, the panel got the following question: “What’s the consumer value [...]

Notes from BAI: Good interaction around Interactive Teller

Some people love trade shows. Others hate them. No matter your opinion, bank customers always seem to open up at trade shows, making the exhibits a great opportunity for companies like NCR to gather feedback on [...]

The Big Question: ‘What are my competitors doing?’

One of the key questions I get when meeting with customers is “What am I seeing in the market”? What they often really mean is “What are my competitors doing?” Banking is one of the most [...]

« Previous